TeamViewer

Overview

TeamViewer is a software platform designed for remote access, control, and support of computers and other devices. Established in 2005, it provides functionalities that support IT departments, managed service providers, and individual users in connecting to systems across different locations and operating systems TeamViewer documentation. The platform's core applications include remote desktop control, file transfer, and online meeting capabilities.

The primary use cases for TeamViewer span several domains. For IT professionals, it facilitates remote IT administration and troubleshooting, allowing them to manage servers, workstations, and mobile devices without requiring physical presence. This includes unattended access to devices for maintenance tasks and software deployments. In technical support scenarios, TeamViewer enables support agents to directly access a user's device to diagnose and resolve issues, often through ad-hoc sessions initiated by the end-user.

Beyond traditional remote desktop, TeamViewer has expanded its offerings to include tools for remote collaboration and augmented reality (AR) support. TeamViewer Frontline, for example, uses AR technology to provide visual guidance and real-time assistance for frontline workers in industrial settings TeamViewer Frontline documentation. This allows experts to remotely guide on-site personnel through complex tasks using annotations and live video feeds.

For businesses, TeamViewer offers solutions like TeamViewer Tensor, an enterprise-grade platform that provides centralized management, advanced security features, and extensive reporting capabilities for large-scale deployments TeamViewer Tensor overview. The platform supports various operating systems, including Windows, macOS, Linux, Chrome OS, and mobile platforms like Android and iOS, ensuring broad compatibility across diverse IT environments.

TeamViewer's security measures include end-to-end encryption for all connections, multifactor authentication, and compliance with industry standards such as SOC 2 Type II, GDPR, and HIPAA TeamViewer security whitepaper. This focus on security is intended to address concerns related to remote access, particularly when handling sensitive data or operating within regulated industries. The platform's flexibility makes it suitable for scenarios ranging from quick, one-time support sessions to continuous monitoring and management of entire IT infrastructures.

Key features

• Remote Desktop Control: Full control over remote computers and mobile devices, including keyboard and mouse input.
• Cross-Platform Access: Support for connecting Windows, macOS, Linux, Chrome OS, Android, and iOS devices TeamViewer OS compatibility.
• File Transfer: Securely transfer files and folders between local and remote devices.
• Online Meetings and Collaboration: Conduct virtual meetings, video conferencing, and screen sharing sessions with multiple participants.
• Unattended Access: Configure devices for permanent, unattended remote access, suitable for server maintenance or remote work setups.
• Wake-on-LAN: Remotely power on devices using Wake-on-LAN functionality.
• Augmented Reality (AR) Support: Utilize TeamViewer Frontline for AR-powered visual assistance and remote guidance in industrial applications.
• Centralized Management: Manage users, devices, and connections through a web-based management console (for business and enterprise plans).
• Session Recording: Record remote control sessions for training, documentation, or compliance purposes.
• Security Features: End-to-end encryption, multi-factor authentication, device whitelisting, and compliance with SOC 2 Type II, GDPR, and HIPAA standards TeamViewer security features.
• API for Integration: Programmatic interface for integrating TeamViewer functionalities with other business applications and workflows.

Pricing

TeamViewer offers various pricing tiers, including a free version for personal use. Business and enterprise plans are structured based on the number of users and concurrent connections. As of May 2026, the Single User (Business) plan starts at $24.90 per month when billed annually.

For detailed and up-to-date pricing information, including specific feature sets for each tier and multi-user discounts, refer to the official TeamViewer pricing page.

Common integrations

TeamViewer provides an API for integration, primarily supporting RESTful interactions for managing sessions and reporting. Full API access generally requires an enterprise license.

• Monitoring & IT Service Management (ITSM): Integrate with ITSM platforms like ServiceNow for streamlined incident management and remote support workflows ServiceNow TeamViewer integration documentation.
• CRM Systems: Connect with CRM platforms to initiate remote support sessions directly from customer records.
• Helpdesk Software: Embed remote support capabilities within helpdesk ticketing systems for faster resolution times.
• Microsoft Intune: For mobile device management and remote assistance on managed devices Microsoft Intune TeamViewer integration guide.
• Enterprise Resource Planning (ERP): Integrate for remote access to specific terminals or workstations running ERP software.
• Custom Applications: Utilize the TeamViewer API to embed remote connectivity features into proprietary business applications.

Alternatives

• AnyDesk: Offers remote desktop access and control with a focus on high-performance connections and low latency.
• ConnectWise Control: A remote support and access solution designed for IT professionals and managed service providers, offering customizable features.
• Splashtop: Provides remote desktop solutions for individuals, businesses, and education, emphasizing ease of use and affordability.

Getting started

To initiate a basic remote control session with TeamViewer, the client software must be installed on both the local (controller) and remote (target) devices. The process typically involves sharing a unique ID and password. For programmatic access via the API, an enterprise license is generally required. The following example outlines a conceptual interaction using the TeamViewer API to list active connections, assuming proper authentication and API key setup.

This Python example illustrates how to make a RESTful API call to a hypothetical TeamViewer API endpoint to retrieve a list of active sessions. Replace YOUR_API_TOKEN with an actual API key obtained from your TeamViewer management console.

import requests

TEAMVIEWER_API_BASE_URL = "https://api.teamviewer.com/api/v1"
API_TOKEN = "YOUR_API_TOKEN" # Replace with your actual TeamViewer API token

headers = {
    "Authorization": f"Bearer {API_TOKEN}",
    "Content-Type": "application/json"
}

def get_active_sessions():
    endpoint = f"{TEAMVIEWER_API_BASE_URL}/sessions"
    try:
        response = requests.get(endpoint, headers=headers)
        response.raise_for_status() # Raise an exception for HTTP errors
        sessions = response.json()
        print("Active TeamViewer sessions:")
        if sessions and 'sessions' in sessions:
            for session in sessions['sessions']:
                print(f"  Session ID: {session.get('id')}, Status: {session.get('status')}, Device: {session.get('remote_device_name')}")
        else:
            print("No active sessions found.")
    except requests.exceptions.HTTPError as http_err:
        print(f"HTTP error occurred: {http_err} - {response.text}")
    except requests.exceptions.ConnectionError as conn_err:
        print(f"Connection error occurred: {conn_err}")
    except requests.exceptions.Timeout as timeout_err:
        print(f"Timeout error occurred: {timeout_err}")
    except requests.exceptions.RequestException as req_err:
        print(f"An error occurred: {req_err}")

if __name__ == "__main__":
    get_active_sessions()

To run this code, you would need to install the requests library (pip install requests). This example assumes the existence of a /sessions endpoint that returns a list of active remote sessions. For specific API endpoints and request formats, consult the official TeamViewer API documentation available to enterprise users.